Every order goes thru R2. The request is then serviced by the departments involved. Labor books crew, the shop preps the gear and traffic lines up transportation. R2 is the common language that we all speak. R2 is the common place we store all our information. We have venue locations and notes stored in the shipping look up. Customer info and gear info as well. One stop shopping.
R2 has allowed multiple sales and support people to service a single client. If someone takes an order from client x and happens to be out the next day, anyone in the office can jump in and help out. R2 has facilitated the growth of this company. We move 30 to 50 orders per day out of a relatively small shop with modest inventory.
We, with the help of R2 have become experts in maximizing the rentals on our gear. During peak times, we are constantly turning gear from receiving to the next reservation in just hours. To do this, you must be able to trust that your system availability is accurate. It is!