V3 Support

Unique Business Systems is dedicated to providing you with quick, efficient and knowledgeable technical support for your V3Plus system. Our technicians and support staff are full service employees who are thoroughly trained to take ownership of your specific software issue.

How to Contact V3 Support:

There are three methods to contact V3 Support. Suggested methods are listed first:

Email:	The quickest method of submitting your issue to V3 support is to send an email to v3support@unibiz.com. Your email automatically gets entered into the support queue.
Phone:	Call 1-800-877-8324. Please note the support hours below
Mail:	Unique Business Systems Attn: V3 Support 1100 Colorado Avenue Santa Monica, CA 90401

V3Plus Upgrades

Please contact Technical Support at (800)-877-8324 to obtain the latest V3Plus upgrades.

V3 Support Hours

7:00am to 5:00pm (PST weekdays)
8:00am to 12:00pm noon Saturdays and Holidays (PREMIUM SUPPORT PLAN ONLY)

Please note: V3Plus support is closed on the following UBS Holidays
New Years Day January 1, 2010
Memorial Day May 31, 2010
Independence Day July 5, 2010 (observed)
Labor Day September 6, 2010
Thanksgiving November 25-26, 2010
Christmas December 24 - 25, 2010

Support Plans

Standard Support Plan

The Standard Support plan offers you 5 full hours (8 hours for multiple
workstations) of high quality and knowledgeable technical support.

Number of Workstations	1	2-3	4+
Fees	$380	$660	$770
Hours of Support time	5	8	8
Additional Hourly charges	$100	$100	$100

Premium Support Plan

The premium Support plan offers you high quality and knowledgeable technical
support. Premium Support plan members are provided with a special hotline
number to use in the event of a system crash which is answered by a live
technician between the hours of 7:00am to 5:00pm PST weekdays, not
including UBS Holidays.

Number of Workstations	1	2-3	4+
Fees	$520	$910	$1050
Hours of Support time	8	10	10
Additional Hourly charges	$120	$120	$120