Unique Business Systems is dedicated to providing
you with quick, efficient and knowledgeable
technical support for your VideoTrace system.
Our technicians and support staff are full
service employees who are thoroughly trained to
take ownership of your specific software issue.
VdeoTrace Support
By Email: Instantly
generate a support ticket by sending an email to
VTsupport@unibiz.com.
By Phone Reach
tech support by calling
1-800-877-8324. (Please note the hours for phone
support)
By Mail Unique
Business Systems
Attn: VideoTrace Support
2901 Ocean Park Blvd, # 215
Santa Monica, CA 90405
The premium Support plan offers you high quality and
knowledgeable technical support. Premium Support
plan members are provided with a special hotline number
to use in the event of a system crash which is answered
by a live technician between the hours of 7:00am to
5:00pm PST weekdays, not including UBS Holidays.
Number of Workstations
1
2-3
4+
Fees
$500
$875
$1015
Hours Included
6
8
8
Additional Hour Charges
$120
$120
$120
Premium
Support Hours (all times shown are PST)
7am to 9pm (Weekdays)
8am to 12pm noon (Saturday only)
8am to 12pm noon (Holidays only*)
* 2008 Holidays covered by
Premium Support:
New Years Day January 1, 2008
Memorial Day May 26, 2008 (observed)
Independence Day July 4, 2008
Labor Day September 1, 2008
Thanksgiving November 27-28, 2008
Christmas December 25, 2008
VideoTrace Team Members
Steve Dennett
Jorge Garcia
Nancy Paczkowski
Norman Roxas
Instantly
generate a support ticket by sending an email to
Reach
tech support by calling
1-800-877-8324. (Please note the hours for phone
support)
Unique
Business Systems
Premium
Support Hours
