Customer CareProviding great Customer Support is in our DNA and part and parcel of our Customer Care and Delight goals.
Your R2 Support team stand ready to help and is easily reached by email or phone. All interactions between you and your support team are tracked through an interactive Support tool for resolution and your complete satisfaction.
We also realize that our customers' success as a whole, and not just through the use of our software, is important to us. Here the role of your Customer Success Managers (CSMs) is critical. Our CSMs serve as expert guides for your business challenges. They strive to become an extension of your company within the R2 family. They are an available resource for guidance and direction towards applicable solutions for your specific business needs.
Your annual Support plan also covers R2 software upgrades which bring new functionality and hence global industry best practice benefits to your operations continually.