Here to Help Every Step of the Way

We realize that our customers' success as a whole, and not just through the use of our software, is important to us. Here the role of your Customer Success Managers (CSMs) is critical. Our CSMs serve as expert guides for your business challenges. They strive to become an extension of your company within the R2 family. They are an available resource for guidance and direction towards applicable solutions for your specific business needs.

Your R2 Support team stand ready to help and is easily reached by online portal or phone. All interactions between you and your support team are tracked through an interactive Support tool for resolution and your complete satisfaction.

We are excited to announce an important update to our support ticket submission process. In our ongoing effort to enhance efficiency and deliver quicker resolutions, we are transitioning from email-based ticket submissions to a more streamlined system, featuring phone support and our dedicated online support portal.

New Support Ticket Submission via:

1. Online Portal
Submit and track all your tickets and access history, via our user-friendly Support Portal Submit Tickets Here

2. Phone Support
Speak directly with our Support Team at 1-(310) 396-3929 for immediate assistance.

This transition will enable us to more effectively prioritize and manage requests, resulting in faster response times and enhanced customer service.

Please Note: Effective April 15, the Unibiz support email inbox will no longer be monitored and will be deactivated. Please utilize one of the two methods outlined above for support.